What Vivid Connect is
Vivid Connect turns an internet line you already pay for into a business. You point a MikroTik router at the platform, set your own prices, and customers nearby buy internet from you — paying with Mobile Money on their phone and receiving their voucher on WhatsApp.
You keep control of the things that are yours: your prices, your packages, your customers and your earnings. The platform handles the parts that are tedious to build and easy to get wrong — taking payments, enforcing how much data or time each customer actually gets, sending the messages, and paying your earnings into your own account.
A word on how the internet gets shared
Vivid Connect uses RADIUS, the same standard that internet providers and large WiFi networks have used for decades to decide who is allowed online and for how long. In practice it means two useful things for you:
- Limits are real. When a customer's bundle runs out — whether that is time, data, or both — they are disconnected by the network itself, not by an honour system.
- Your router stays simple. Your packages, prices and limits live in your dashboard, not inside the router, so you can change them any time without touching hardware.
What you need
| What | Notes |
|---|---|
| A MikroTik router | A hAP-series unit is plenty to start. Ask us if you are unsure which to buy. |
| A WiFi access point | Optional at first — the MikroTik's own WiFi is fine for your first customers. |
| An internet line | Starlink, fibre, fixed wireless — anything with bandwidth to spare. |
| A computer | Needed to onboard the router. Afterwards your dashboard runs in any browser, phone included. |
| A WhatsApp number for the business | Vouchers and alerts are sent from it. Use a number you are happy to give customers. |
| A MoMo wallet or bank account | Where your earnings are paid. It must be registered in the business owner's name. |
Create your account
- Sign up. Go to the sign-up page and register your business.
- Verify your account. Follow the verification step so we know the account is really yours.
- Pick the free trial package. Once your account is verified, choose the free trial from the package list — that is what starts your week. Nothing is charged and no card is required.
- Tell us where your money should go. Add the MoMo wallet or bank account that should receive your earnings. You can do this now or before your first sale.
Onboard your router
Onboarding is what connects your router to your account. It is done once per router, from a computer, and it configures the hotspot and the customer login page for you.
- Cable the internet into port 1 (ether1) and wait for the port light to come on. This can take up to five minutes on a fresh line. Do not start the next step before the light is on — this is the single most common reason onboarding fails.
- Start a new router in your dashboard and download the onboarding kit it gives you.
- Run the kit against the router from your computer, on the same network as the router. It does the configuration itself.
- Watch your dashboard. The router appears as online when it has finished. That is onboarding complete.
Connect WhatsApp
WhatsApp is how your business talks to customers, and how it talks to you. Connect it early — customers expect their voucher to arrive the moment they pay.
What your customers receive
- Their voucher code and plan details, immediately after paying.
- A warning when their bundle is nearly used up, with the option to renew before they drop off.
- Renewal and expiry reminders.
What you receive
- A message for every sale, with the amount and your earnings.
- Alerts about things that need your attention.
To set it up, open the WhatsApp section of your dashboard and follow the pairing steps with the phone holding your business number. Messages then come from your own number, in your own business name.
Build your packages
A package is what a customer buys. You choose what it includes and what it costs. There are a few shapes to work with, and most businesses sell a mix:
| Shape | Good for |
|---|---|
| Time — unlimited data for a set period | Day passes, evening passes, weekly access. Simple to explain. |
| Data — a fixed amount of data | Customers who want their bundle to last, not expire. |
| Time and data together | Protecting a shared line: the bundle ends at whichever limit comes first. |
| Unlimited day plans | Busy locations where simplicity sells better than precision. |
Practical advice on pricing
- Start with two or three packages, not ten. Customers choosing at a kiosk decide in seconds.
- Have one cheap entry package. It converts people who are unsure.
- Price your longest package so it is clearly better value — that is what lifts your average sale.
Speeds and fair use
Each package can carry its own speed. This is how you protect a shared line and how you create something worth paying more for.
- Speed per package. Set a normal speed for each package. A faster tier is an easy premium product on the same line.
- Burst. Allow a customer to go faster than their normal speed for a short moment. Pages and apps feel quick to open while heavy downloads still settle back to the speed you sold. Most operators leave burst on — it makes cheap packages feel good.
- Fair sharing. The platform can share capacity evenly so a single heavy user cannot flatten the line for everyone else. Worth turning on anywhere you have more than a handful of simultaneous customers.
Show packages to customers
When someone connects to your WiFi, they land on your login page. What they see there is up to you.
- Mark a package as sellable to guests. Only packages you flag this way appear on the login page. Anything not flagged stays private, for you to sell by hand.
- Check the order and wording. The list is a shopfront — the first package gets the most sales.
- Try it yourself. Connect a phone that is not already logged in and buy the cheapest package with real money. It is the only way to know the whole journey works.
Customers do not need an app or an account. They pick a package, approve the Mobile Money prompt on their phone, and they are online — with the voucher on WhatsApp so they can get back on later or on another device.
Vouchers and cash sales
Not every customer wants to pay online, and you should not lose those sales.
- Vouchers. Generate codes in advance, print them or send them on WhatsApp, and sell them by hand. The customer enters the code to get online.
- Cash sales. Record a sale you took in cash so your books stay complete. It shows in your income alongside online sales, marked as cash.
- Topping a customer up. You can give an existing customer more time or data directly from your dashboard.
Getting paid
Every online sale is split the moment the customer pays. Your earnings are separated out immediately and are on their way to you without anyone approving anything.
- Where it goes. Into the MoMo wallet or bank account you registered.
- When it arrives. Payouts run on working days, so a sale made over a weekend or a holiday is paid on the next working day. Your dashboard shows what has been paid and what is still on its way, so you never have to guess.
- What you can see. Every sale, what you earned on it, and the payout it belonged to.
Keeping an eye on things
- Who is online now, on which router, and how much they are using.
- Sales today, this week, this month, and what you have earned.
- Your customers, what they bought, and when they are due to expire.
- More than one location. Add more routers as you grow; they all report into the same dashboard.
Getting help
We onboard every operator personally — if you are stuck, ask us rather than guessing.
- WhatsApp, call or text +233 50 640 0741 (Ghana and Africa)
- WhatsApp, call or text +1 442 208 4706 (international)
- Email [email protected]
Useful things to include when you write in: your business name, the router involved, and roughly when the problem started.